Returns & Exchanges Policy
This is the public policy you read before ordering. The actual return/exchange request is filed after delivery, from My Account → Orders → Return or Exchange.
1. Return & exchange window
Unused, uninstalled parts in original packaging may be returned or exchanged, subject to a return fee based on how many days have passed since the date of invoice:
- Within 7 days of the invoice date: no return fee
- 8th to 15th day: 20% of the part's value charged as a return fee
- 16th to 30th day: 50% of the part's value charged as a return fee
- After 30 days from the invoice date: no return accepted
2. Non-returnable items
Electrical components once installed, hydraulic seal kits once opened, custom-ordered or cut parts, and any item showing signs of installation or use.
3. Refunds
Once the returned item is received and inspected, the applicable refund amount is processed within 2 business days. All refunds are credited to the buyer's ledger — no cash or money transfer is given.
4. Who pays return shipping
We cover return shipping for defective, incorrect, or damaged-on-arrival items. For change-of-mind returns, return shipping is the buyer's responsibility.